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Dear sir/madam, thank you for your order. If your order has not been shipped out, we kindly suggest you could contact us via live chat as soon as possible for changing the item in your order since once your order is shipped out, it could not be changed anymore.
Contact us via live chat :We are 24 hours available.
You could also track order status on Newchic website: My Account -- View Orders--My Orders--Order Details/tracking orders
Sorry for any inconvenience caused.
المنتج سي جدا وأريد استبداله والتوصيل سي والموقع سي في التعامل اريد رقم للتواصل
Dear sir/madam, we are sorry for this happened. But please do not worry since every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. For this problem, we kindly suggest you can contact us by the link:
After you submit your problem successfully, we will reply you within 24 hours. So please check your email box which was used for placing the order as well as its spam.
After checking the problem carefully, we will give you solution according to our return&refund policy.
Here is the return&refund policy of Newchic:
لماذا لايتم تغيير العمله الى العربيه أيضاً؟
Dear sir/madam, if you want to view the price in your currency, please choose your currency by using the drop-down menu at the top of the right-hand pane of our homepage. For APP, you can change currency in "Settings" on the bottom of our homepage.
More guidance for changing the currency/language, please refer to this link:
Any question, please leave a message here or contact our customer service by the link: https://www.newchic.com/Contact-Us-hc10.html
What is the delivery time
To the uk ?
Dear sir/madam, if the item(s) in your order is/are in stock, how much time it needs to receive the order mainly depends on the shipping time which is decided by shipping methods and countries. We offer 7 different shipping methods.
About the shipping time of every method, please refer to the links:
For computer: https://www.newchic.com/shipping-methods-hc160.html
For mobile: https://m.newchic.com/help-center/shipping-method
According to the in or out stock status of the product, you could see the expected dispatched days under the “size guide”/the color choosing place/the price of the product after you choose color, size and quantity on the product page. For the out-of-stock items, we have marked the words like "expected dispatched in 10-15 business days" on the product page. In the case of in stock, we have marked the words like “dispatch within a business day”.
Any question, please leave a message here or contact our customer service by these links:
For personal computer: https://www.newchic.com/Contact-Us-hc10.html
For mobile: https://pwa.newchic.com/customer-service
السلام عليكم اريد ان الغي طلب اول على اساس اغير الرقم المقاس من ٤٥ ل٤٤ كيف افيدوني عشان حاولت كتير ان الغي الطلب
سيدي العزيز / سيدتي ، إذا لم يتم شحن طلبك ، نقترح عليك الاتصال بنا عبر الدردشة المباشرة في أقرب وقت ممكن لتغيير هذا البند في طلبك لأنه بمجرد شحن طلبك ، لا يمكنك تغييره بعد الآن.
يمكنك تتبع حالة الطلب في موقع Newchic: My Account - View Orders - My Orders - Order Details / tracking orders
الاتصال بنا عبر الدردشة المباشرة: نحن على مدار 24 ساعة.